Terms of service

About these terms

These terms are the agreement between you and us for using Aisley, the AI wedding planner at getaisley.com. "We" and "us" means Dominika Szymanska, a sole trader trading as Aisley. You can write to us at hello@getaisley.com about anything in them.

You accept these terms when you create an account, where the sign-up form links to them, so please read them first. If you do not agree with them, do not create an account.

Our privacy policy explains what we do with your personal data and which cookies we use. Where it says something different from these terms about your personal data, the privacy policy applies. This is version 2.0 of the terms, in force from the date at the top of the page. Earlier versions are available on request.

Nothing in these terms takes away the rights you have as a consumer under UK law. Where a term would, the law wins.

Who can use Aisley

You must be 18 or over to have an account. Aisley is built for weddings in the UK and for UK couples marrying abroad, and it is for personal use: planning your own wedding, or one you are helping friends or family to plan.

If you use Aisley for a business, for example as a professional planner working for clients, you can, but the parts of these terms that exist only because of consumer law do not apply to you, and our liability to you is limited as set out under Our responsibility to you. If one of your clients makes a claim against us because of how you used Aisley for them, you will cover our reasonable costs of dealing with it.

What Aisley does

Aisley finds venues and suppliers from a description in your own words, drafts emails to them in your voice, reads the replies you forward to her, drafts follow-ups when someone goes quiet, and keeps your notes, shortlist, budget, to-do list and moodboards in one place. You talk to her in plain conversation.

We keep improving Aisley, so features will change over time. If we remove or materially reduce something you are paying for, we will tell you in advance, as described under Changes to these terms.

Where Aisley stops

Aisley runs on AI models. She can be wrong. She can misread an email, miss a detail, get a price, a date or a capacity wrong, or describe a venue that has changed. Check anything that matters before you rely on it, above all before you sign a contract or pay a deposit.

Aisley is a planning assistant. She is not a professional wedding planner, a solicitor or a financial adviser, and nothing she says is legal or financial advice. For the legal side of marrying, such as giving notice, the rules of the register office or the law abroad, check with the official source she points you to.

The decisions are yours. Aisley suggests, drafts and explains why something fits, and the two of you decide which venues to contact, what to agree and what to book.

We cannot promise that a venue or supplier will reply, be available, or hold to a price. Search results come from the public web and can be incomplete or out of date. We are not paid by venues or suppliers, and they cannot pay to appear or rank higher in what Aisley finds.

Email sent from your Gmail

If you connect a Gmail account to a wedding, you give Aisley permission, through Google, to send email from that address. Aisley cannot read, search or delete anything in your inbox. Replies reach her only if you set Gmail to forward incoming mail to your wedding's own address on getaisley.com.

Aisley drafts. An email leaves your Gmail only when someone with access to the wedding sends it: by pressing send on an enquiry, a reply or a follow-up, or by telling her in the chat, in so many words, to send a reply to a venue or supplier you are already in conversation with. Aisley never sends a follow-up on her own.

Emails go out from your address and in your name, written as you, and they do not mention Aisley. You are the sender, so read what you send and you are responsible for it. Aisley sends at most 100 emails a day for each wedding.

Forwarding sends Aisley every email that reaches that Gmail. Aisley keeps only mail that belongs to your venue and supplier conversations, or that a screening model judges to be about your wedding, and discards the rest when it arrives. The privacy policy explains this in full. If you would rather Aisley never saw your other mail, use a Gmail address kept for the wedding.

Venues and suppliers are separate businesses

Venues and suppliers are independent businesses. Any booking or contract you make is between you and them. We are not a party to it, we do not act as their agent or yours in it, and we are not responsible for what they provide, charge or fail to do.

Read a supplier's own terms before you sign, and keep your own copy of anything important. Our guide to venue contracts is a good place to start.

Your account and your wedding

Each person has their own account. Keep your password and sign-in links to yourself, and tell us straight away at hello@getaisley.com if you think someone else has used your account. Give us accurate details when you sign up and keep your email address current, because that is where we send anything important. If you share your password or sign-in links, or let someone else use your account, what they do in it counts as done by you.

A wedding has one owner, the person who set it up, and can have collaborators the owner invites, such as a partner or a parent. Everyone on a wedding sees and can change everything in it, including the venue and supplier conversations, and can send email from its connected Gmail. Only the owner sees billing, pays, can remove a collaborator, and can delete the wedding. Invite only people you trust with all of it. If people on a wedding disagree, that is for them to settle, and we will not take sides.

Using Aisley fairly

Use Aisley to plan a wedding. Please do not:

• use it for anything unlawful, or to harass, threaten, deceive or impersonate anyone;
• send bulk, marketing or unsolicited email through it, or write to people with no connection to your wedding;
• upload anything you have no right to share, or anything that infringes someone else's rights;
• try to get into accounts, weddings or data that are not yours, or test, probe or break our security;
• get around credit, rate limits or other controls, overload the service, or use bots or scrapers on it, except through the connector we offer;
• use it to build a competing product or service;
• copy, resell or reverse engineer the service, except where the law allows you to.

Price, credit and payment

Aisley is £10 a month including VAT, for one wedding, for everyone on it. It is a launch price, and the price depends on when you subscribe, not on when the wedding was created. If you subscribe before 1 January 2027, the plan stays £10 a month until the wedding day. If you subscribe on or after 1 January 2027, it is £19 a month.

You can start without a credit card. Every new wedding starts with a free trial, which comes with some credit. When that credit is used up, subscribing to the plan or buying a top-up keeps Aisley working.

Credit is how the plan measures what Aisley does. Each piece of AI work, and each paid search or lookup behind it, uses some. The plan adds £10 of credit at the start of each monthly period, and credit from one period does not carry into the next. Top-ups cost £5 each, add credit to that wedding, and do not expire while the wedding exists. The checkout shows what a top-up adds before you pay. Credit belongs to one wedding, has no cash value, and cannot be moved to another wedding.

When a wedding runs out of credit, Aisley's AI work stops until the next period or a top-up. Your notes, shortlist, conversations and email keep working.

The plan renews automatically each month, on the date you first subscribed, until you cancel. Payments are taken by our reseller, Polar Software, Inc., which acts as merchant of record: it sells you the plan and top-ups, takes the payment, and issues receipts and VAT invoices. Its buyer terms cover the payment itself, and these terms cover your use of Aisley. We never see your card details.

If a payment fails, Polar will try again, and Billing in your wedding's settings will say so. If it keeps failing, the plan ends.

Cancelling

You can cancel the plan at any time from Billing in your wedding's settings, under Manage billing, or by writing to us. It ends at the close of the monthly period you have paid for, and you can use your credit until then. We do not refund part of a month, except where the law requires it or as set out below.

Deleting a wedding, or your account, ends that wedding's plan straight away. Any credit left on it, top-ups included, goes with it and is not refunded, unless you are still within your 14-day right to cancel. If you only want to stop paying, cancel the plan and keep the wedding.

Your 14-day right to cancel

As a consumer you have a legal right to change your mind within 14 days. For the plan, the 14 days run from the day you first subscribe. For a top-up, they run from the day you buy it.

To use it, tell us clearly within the 14 days, by email to hello@getaisley.com or by any other clear statement. You can copy the model cancellation form below if you like, but you do not have to. We will refund you within 14 days of hearing from you, to the card you paid with.

To Dominika Szymanska, a sole trader trading as Aisley, hello@getaisley.com:

I hereby give notice that I cancel my contract for the supply of the following service:

Ordered on:

Name of consumer:

Address of consumer:

Date:

Copy templatecopy, tweak, send

If you asked us to start the plan straight away and Aisley worked for you during those 14 days, we may keep an amount in proportion to what she did before you told us. If, when you bought a top-up, you asked for the credit straight away and acknowledged that you would lose this right once it was supplied, the right ends when the credit reaches your wedding. Where we did not ask for that request or acknowledgement at checkout, you get a full refund.

What you share and what Aisley writes

What you put into Aisley stays yours: your messages, notes, photos, uploads and the emails in your conversations. You give us permission to store, copy, process and display it, and to pass it to the providers named in our privacy policy, only to run Aisley for you and to keep it secure. That permission ends when you delete the content, apart from short-lived backups and anything the law makes us keep.

What Aisley writes for you, such as emails, notes and to-do lists, is yours to use as you like. Similar wording may come up for other couples, because that is how AI models work.

Only share what you have the right to share. When you tell Aisley about other people, such as your partner, guests or suppliers, share what the planning needs and no more.

Aisley itself, its software, design, name and the content we publish, belongs to us or our licensors. While you have an account, we give you a personal right, which you cannot transfer, to use Aisley under these terms. Please do not use the Aisley name or logo without asking us. Inspiration photos come from Unsplash under the Unsplash licence, credited to their photographers.

If you send us feedback or ideas, we may use them freely without paying you or naming you. Please do not send us anything you want kept confidential as feedback.

Other services Aisley works with

Sign in with Google, Gmail and the maps on the venue pages are Google services, and Google's own terms apply to them. You can remove Aisley's access to your Google account at any time under Third-party connections.

If you connect Aisley to another AI assistant, such as Claude or ChatGPT, that assistant can read your wedding through our connector and, when you ask it to, change the plan or send email from your connected Gmail. Changes and emails it makes this way are made in your name. It cannot delete the wedding, remove anyone from it or delete your account. The assistant's own terms and privacy policy govern what it does with what it reads, and you can disconnect it at any time under Connected apps in your wedding's settings.

Links to venue and supplier websites take you to sites we do not control.

Suspending or ending your access

We may suspend or close an account, a wedding, or the Gmail sending on it, if it breaks these terms in a serious way or keeps breaking them, if it puts other people or the service at risk, or if the law requires it. Unless it would be unlawful or unsafe, we will tell you why first and give you a chance to put it right. If we close an account for a serious breach, we do not refund what is left of the month.

We may also stop offering Aisley altogether. If we do, we will give you at least 30 days' notice by email, give you time to ask for a copy of your data, and refund any part of a month you have paid for and not had, along with any unused top-up credit.

You can stop using Aisley whenever you like, and delete your account from Account settings. The privacy policy explains what deletion removes and what we have to keep.

Our responsibility to you

We provide Aisley with reasonable care and skill. If we do not, or Aisley is not as described, you have legal rights, including to have us put it right or to get some or all of your money back. Citizens Advice can explain them.

We work to keep Aisley running, but she may sometimes be unavailable, for maintenance or because something has gone wrong with our systems or a provider's. We will keep interruptions as short as we reasonably can and, where we can, tell you about planned work in advance. This does not reduce your rights if the service falls short.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might when you started using Aisley. We are not responsible for loss that was not foreseeable.

Aisley is for personal use. We are not responsible to you for lost business, profit or opportunity. We are also not responsible for what a venue or supplier does or does not do, or for loss you could have avoided by checking something Aisley told you before relying on it, as Where Aisley stops asks.

Apart from the cases in the next paragraph, our total liability to you for everything arising from your use of Aisley is limited to the greater of £100 and the total you paid for Aisley in the 12 months before the event that caused the loss.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude, including your statutory rights as a consumer.

We are not responsible for delays or failures caused by events outside our reasonable control, such as an outage at one of our providers. If that happens, we will tell you and do what we reasonably can to limit the effect.

Changes to these terms

We may change these terms for a good reason: to reflect a change in the law or in guidance from a regulator, to describe a change to Aisley, to respond to a change in what our providers charge or require, to protect people's security, or to make the terms clearer.

If a change could leave you worse off, such as a higher price or something you rely on being reduced or removed, we will email the account owner and show a notice in Aisley at least 30 days before it takes effect, saying what is changing and why. If you do not want to accept it, you can cancel before it takes effect and we will not charge you for any period after that. If you keep using Aisley after the change takes effect, the new terms apply to you.

A price change never touches a plan subscribed to before 1 January 2027. It keeps £10 a month until the wedding day. Any other price change applies only from the first monthly renewal after the notice period ends.

Changes that cannot leave you worse off, such as clearer wording or corrections, take effect when we publish them here. Each version carries a number, given under About these terms, and the date it took effect, at the top of the page.

Accessibility

We want everyone to be able to plan with Aisley, including people who use a screen reader, keyboard navigation, magnification or other assistive technology. If something gets in your way, tell us at hello@getaisley.com and we will try to fix it or find another way to help.

If something goes wrong

Tell us first, at hello@getaisley.com. We will try to put it right. If we cannot agree, you can take the matter to court. We are not currently signed up to an alternative dispute resolution scheme.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep the protection of the mandatory consumer law where you live. You can bring court proceedings in the courts of the part of the UK where you live, or, if that is different, in the courts of England and Wales.

The rest of the legal detail

• We will contact you by email at the address on your account, or with a notice in Aisley, and either counts as telling you in writing. You can write to us at hello@getaisley.com.
• These terms are in English, and we can only agree them in English.
• When our agreement ends, the parts of these terms meant to last beyond it keep applying, such as What you share and what Aisley writes, Our responsibility to you and If something goes wrong.
• We may transfer this agreement to another organisation, for example if Aisley is sold, as long as your rights under it are not reduced. We will tell you if that happens. You may not transfer your account to someone else without our agreement.
• Only you and we have rights under these terms. Nobody else can enforce them.
• If a court decides part of these terms is unlawful or unenforceable, the rest stays in force.
• If we are slow to enforce a term, we can still enforce it later.